Titan Cloud Storage, Inc.
Last Update: 9-20-2023
This Customer Agreement (this “Agreement”) contains the terms and conditions that govern your access to and use of the Titan Cloud Storage platform (the “Titan Service”) and is an agreement between you (“Customer,” “you,” or “your”) and Titan Cloud Storage, Inc (“Titan,” “we,” “us,” or “our”). The acceptance by you of this Agreement, and any referenced policies, including the Titan Service Level Agreement and Titan Platform Terms of Use required before you can set up a Titan account. You can view and download various documents and policies at TitanCloudStorage.com/terms-of-use and TitanCloudStorage.com/privacy-policy prior to the registration process. In the event of any conflict between the terms and conditions of this Agreement and any exhibit, policy, or product terms, the terms of the applicable exhibit, policy or product terms shall prevail.
CLICKING ON THE “ACCEPT” BUTTON OR CREATING A CUSTOMER ACCOUNT AND DOWNLOADING, INSTALLING AND/OR USING THE TITAN SERVICE OR ANY TECHNOLOGY, IDEA, DATA, DATABASES, ALGORITHM OR INFORMATION CONTAINED THEREIN (EACH, AS APPLICABLE) OR PROVIDED THEREWITH, ESTABLISHES A BINDING AGREEMENT BETWEEN YOU AS THE PERSON USING THE SERVICES, EITHER ON BEHALF OF YOURSELF OR ANY THIRD-PARTY ENTITY AND TITAN AND YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT WITH RESPECT TO YOUR USE OF THE SERVICES.
YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL CAPACITY AND AUTHORITY TO ENTER INTO A BINDING AGREEMENT TO ADHERE TO THE TERMS AND CONDITIONS SET FORTH HEREIN, AND THAT THE TITAN SERVICE WILL BE USED ONLY IN ACCORDANCE WITH THIS AGREEMENT AND WITH ALL APPLICABLE LAWS. IF AN INDIVIDUAL IS REGISTERING OR USING THE TITAN SERVICE ON BEHALF OF AN ENTITY OR ORGANIZATION, THAT INDIVIDUAL WARRANTS, REPRESENTS, AND COVENANTS TO TITAN THAT SUCH INDIVIDUAL IS DULY AUTHORIZED TO EXECUTE THIS AGREEMENT ON BEHALF OF THE ORGANIZATION AND TO BIND THE ORGANIZATION TO IT.
1. Use of the Titan Service
1.1 Access. Subject to the terms and conditions of this Agreement, Titan hereby grants you and your Authorized Users (as defined below), for your internal business purposes and not for resale, and for so long as you maintain a Customer Account (as defined in Section 1.2) in good standing, a limited, non-exclusive, non-transferable, non-sublicensable, fully-paid, royalty-free right to access and use the Titan Service (including any customer portals which may also be made available to you in as part of or through with the Titan Service) in accordance with the Documentation. “Documentation” means the user, technical and admin guides for the Titan Service located at TitanCloudStorage.com/resources (and any successor or related locations designated by Titan), as such Documentation may be updated by Titan from time to time.
1.2 Registration of Customer Accounts.
(a) You must register an account with us (a “Customer Account”) in order to use the Titan Service. We will use your account information in accordance with our Privacy Policy (found at www.titancloudstorage.com/privacy-policy), and you consent to such usage, where “account information” means information about you that you provide to us in connection with the creation or administration of your Customer Account.
(b) Unless explicitly permitted by this Agreement, you will only create one Customer Account per email address. You agree to provide accurate and complete information in the creation of your Customer Account, and you acknowledge and agree you will update this information with any changes. You may authorize others (collectively, “Authorized Users”) to use the Titan Service on your behalf. Each Authorized User will establish or be provided with a username and password. You are responsible for the acts and omissions of your Authorized Users. Authorized Users may also be required to use other access credentials, such as an encryption key (collectively, “User Credentials”). We reserve the right to suspend or terminate the Customer Account, or the access of any Authorized User, for any reason, including if any registration information is inaccurate, untrue or incomplete, or if you or any of your Authorized Users fail to maintain the security of any User Credentials.
(c) You and your Authorized Users are responsible for ensuring that User Credentials are kept confidential and are not disclosed to any third party. You are fully responsible for all activity that occurs under your Customer Account using the User Credentials, including any loss or deletion of Your Content (as defined in Section 1.7 below), regardless of whether the activities are authorized by you or undertaken by you, your employees or a third party (including your contractors, agents or End Users). Titan and its Affiliates are not responsible for unauthorized access to your Customer Account. “Affiliate” means any corporation, partnership or other entity now existing or hereafter organized that directly or indirectly controls, is controlled by or under common control with Titan. For purposes of this definition “control” means the direct possession of a majority of the outstanding voting securities of an entity.
(d) You agree to, and will ensure that each Authorized User will, notify us at support@titancloudstorage.com immediately upon learning of any unauthorized access to a Customer Account or any other suspected security breach.
1.3 Trial Period. If you acquire any Titan Services on a trial basis (the “Trial Products”), then you will have a period of thirty (30) days from the day the Trial Products are made available to you to evaluate the Trial Product (the “Trial Period”). During the Trial Period, all terms and conditions of this Agreement will apply, except that (i) no fees will be due from you; (ii) such Trial Products and any Services provided by Titan with regard to such Products will be provided without warranties or indemnities of any kind, entirely on an “as-is” basis; and (iii) additional trial terms and conditions may appear on the trial registration web page or on the applicable order. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.
1.4 Trial Disclaimer. CUSTOMER DATA ON TITAN’S SYSTEMS OR IN TITAN’S POSSESSION OR CONTROL, REPORTS, AND ANY CUSTOMIZATIONS MADE TO THE PRODUCTS BY OR FOR CUSTOMER’S BENEFIT DURING THE TRIAL PERIOD MAY BE PERMANENTLY LOST OR DELETED AT THE END OF THE TRIAL PERIOD.
1.5 Beta Product. Titan may offer “Beta Products” to you at no charge. Use of the Beta Products are at your election and are for evaluation purposes only. Beta Products are not considered “Titan Service” and do not come with Support Services. Beta Products may be subject to additional terms. Titan reserves the right to discontinue the Beta Products at any time. Beta Products will automatically terminate at such time as Titan makes such Beta Products generally available. Beta Products may be unpredictable and may lead to erroneous results. You acknowledge and agrees that: (i) Beta Products are experimental and have not been fully tested; (ii) Beta Products may not meet your requirements; (iii) the use or operation of any Beta Products may not be uninterrupted or error free; (iv) Your use of any Beta Product is for purposes of evaluating and testing the Beta Product and providing feedback to Titan; (v) You shall inform its employees, staff members, and other users regarding the nature of Beta Product; and (vi) You will hold all information relating to Beta Products and your use of Beta Products, including any performance measurements and other data relating to Beta Products, in strict confidence and shall not disclose such information to any unauthorized third parties. You shall promptly report any errors, defects, or other deficiencies in any Beta Product to Titan. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, ALL BETA PRODUCTS ARE PROVIDED “AS-IS” AND “AS- AVAILABLE,” WITHOUT WARRANTIES OR INDEMNITIES OF ANY KIND. You hereby waive any and all claims, now known or later discovered, that you may have against Titan and its suppliers and licensors arising out of your use of the Beta Products.
1.6 Third-Party Content. Third-Party Content made available by Titan through the Titan Service, if any, may be used by you, solely at your option. Third-Party Content solely governed by the separate terms and conditions accompanying such Third-Party Content, which terms and conditions may include separate fees and charges. “Third Party Content” means content made available to you by any third party on the Titan website or in conjunction with the Titan Service.
1.7 Usage Data. To provide billing and administration services, or to investigate fraud, abuse or violations.
1.8 of this Agreement, we may process usage data related to your Customer Account, such as, by way of example only, resource identifiers, metadata tags, security and access roles, rules, usage policies, permissions, usage statistics and analytics (“Usage Data”).
1.9 Limited Titan Services. We may offer the Titan Service for free in limited circumstances, such as free trials, or may offer a pre-release version of any Titan Service (“Limited Titan Service”). The Limited Titan Service requires an active Customer Account and is subject to the time limits that are made known to you at the time of order fulfillment, via email or the Documentation. You acknowledge and agree that you will use the Limited Titan Service in compliance with any related Documentation and restrictions. You acknowledge that your, and your Authorized User’s, use of any Limited Titan Service is for the sole purpose of evaluating and testing the applicable such service and providing feedback to Titan. Further, you agree that any pre-release version of a Titan service may be experimental in nature, have not been fully tested and may be discontinued at any time with or without notice. We may, in our discretion, discontinue any Limited Titan Service at any time, at which point your access will end and any Your Content shall be deleted. Limited Titan Service is provided without warranty or indemnification of any kind, and in as-is condition.
1.10Client Download. The Titan Service may require software be installed by you. Subject to the terms and conditions of this Agreement, and in consideration of the applicable fees paid by you, Titan grants to you a non-exclusive, nontransferable, limited license (without the right to sublicense) to install, execute and use such software solely: (i) in object code format; (ii) for your internal use, with no right to make such software available to third parties either by transferring copies thereof or by providing a hosted service; and (iii) in accordance with Documentation and the terms hereof.
1.11Your Content. “Your Content” means content that you or any Authorized User transfer to us for storage or hosting by the Titan Service in connection with your Customer Account. Your content does not include your Customer Account information. You will ensure that Your Content will not violate any terms of this Agreement or referenced Titan policies or Documentation, or any applicable law. You are solely responsible for the development, content, operation, maintenance, and use of Your Content.
1.12You represent and warrant to us that: (a) you or your licensors own all right, title, and interest in and to Your
Content and Feedback; (b) you have all rights in Your Content and Feedback necessary to grant the rights contemplated by this Agreement; and (c) none of Your Content use of the Titan Service will violate the Platform Terms of Use and Acceptable Use Policy (found at www.TitanCloudStorage.com/legal).
2. Titan Changes; Support and Maintenance
2.1 To the Titan Service. We may change or discontinue any or all of the Titan Service or change or remove functionality of any or all of the Titan Service from time to time. We will notify you of any material change to or discontinuation of the Titan Service by posting the revised version on our website and/or communicating it to you. Any changes to the Titan Services will be effective ten (10) days from the time we post such changes. Your continued use of the Titan Services thereafter constitutes your acceptance the changed Titan Service.
2.2 To the APIs. We may change or discontinue any APIs for the Titan Service from time to time. For any discontinuation of or material change to an API, we will use commercially reasonable efforts to continue supporting the previous version of such API for 12 months after the change or discontinuation (except if doing so (a) would pose a security or intellectual property issue, (b) is economically or technically burdensome, or (c) would cause us to violate the law or requests of governmental entities).
2.3 To the Service Level Agreements. We may change, discontinue or add Service Level Agreements from time to time.
2.4 Support and Maintenance. During the term of the Usage Term, Titan will provide you with reasonable support via the Titan ticketing system, in accordance with Titan’s then-current service level agreement. Titan and its Affiliates will provide you with service updates and bug fixes that we in its sole discretion makes generally available to its other similarly users of the Titan Service at no charge. Titan will use commercially reasonable efforts to correct reproducible failures of the Titan Service to perform in substantial accordance with its Documentation. Premium support may be purchased from or through Titan for an additional fee. Further, Titan itself and through its Affiliates will use reasonable efforts to schedule maintenance to the Titan Service during non-peak usage hours. Titan may temporarily limit or suspend the availability of all or part of the Titan Service, without liability, if it is necessary for reasons of public safety, security, maintenance of the Titan Service, interoperability of services, data protection, or to perform work that is necessary for operational or technical reasons.
3. Security and Data Privacy
3.1 Titan Security. (a) Without limiting your obligations under Section 4.2 or the terms of Section 10, we will implement reasonable and appropriate measures designed to help you secure Your Content against accidental or unlawful loss, access or disclosure. (b) However, we cannot guarantee that unauthorized third parties will never be able to defeat our safeguards or use the Customer Account and/or Your Content for improper purposes. You provide your Customer Account details and Your Content to us at your own risk, and you are responsible for properly configuring and using the Titan Service and otherwise taking appropriate action to secure, protect and backup your Customer Account(s) and Your Content in a manner that will provide appropriate security and protection, which might include use of encryption to protect Your Content from unauthorized access and routinely archiving Your Content.
3.2 Data Privacy. You consent to the storage of Your Content in, and transfer of Your Content into, the Titan regions you select. When choosing Titan regions outside of the European Union, you acknowledge that you are responsible for understanding applicable law(s) and regulation(s) concerning the transfer of Your Content and have expressly consented with the storage and transfer of Your Content outside of the European Union.
3.3 Access of Customer Data. We will not access or use Your Content except as necessary to maintain or provide the Titan Service (including as set forth in Section 1.5), or as necessary to comply with applicable laws, rules or regulations, or governmental orders. We will not move Customer Content from the Titan regions selected by you, except in each case as necessary to comply with applicable laws, rules or regulations, or governmental orders. Unless it would violate any of the foregoing, we will give you notice of any legal requirement or order regarding disclosure of Customer Data.
4. License Grant; Acknowledgment
4.1 License of Your Content. You grant to Titan a worldwide, non-exclusive, royalty-free, fully-paid up, transferable and sublicensable right to use and store Your Content (subject to Section 3.3) for the purpose of performing this Agreement, improving the Titan Service, and as otherwise provided in Titan’s privacy policy located at TitanCloudStorage.com/privacy-policy (any successor or related locations designated by us), as may be updated by us from time to time (the “Privacy Policy”). You retain all rights in Your Content, subject to the rights granted to us in this Agreement with respect to the performance of our obligations. You may modify or remove the Your Content via the Customer Account. Your Content will be irretrievably deleted upon (i) you or your Authorized User’s deletion of Your Content or (ii) cancellation or termination of the Customer Account.
4.2 Restrictions. You acknowledge and agree that you shall not, and shall ensure your Authorized Users do not: (i) access or use the Titan Service in any manner or for any purpose other than expressly permitted by the Documentation; (ii) change, modify or otherwise create derivative works of all or any portion of the Titan Service; (iii) modify, disassemble, decompile or reverse engineer any part of the Titan Service or apply any other process or procedure to derive source code of any software included in Titan Service (except solely to the extent permitted by applicable law); (iv) access or use the Titan Service in a way intended to avoid exceeding usage limits or quotas; (v) use Titan Service in order to build a similar or competitive application or service; or (vi) remove, tamper with or alter any disabling mechanism or circumvent any technical protection measures associated with the Titan Service, or otherwise use any tool to enable features or functionalities that are otherwise disabled in Titan Service.
You further acknowledge and agree that, unless otherwise expressly agreed or otherwise permitted by Titan, in writing you will not (x)) copy, reproduce, distribute, rent, loan, sell, transfer, grant any license, sub-license or otherwise make available se the Titan Service; or (y) remove or alter any proprietary notices (e.g., copyright and trademark notices) or confidentiality legends place on or pertaining to the Titan Service.
4.3 Log-In Credentials and Account Keys. Any log-in credentials and private keys provided to you by Titan or generated by the Titan Service are for your internal use only and you will not sell, transfer or sublicense them to any other entity or person, except that you may disclose your private key to your agents and subcontractors performing work on your behalf.
4.4 Authorized Users. You will be deemed to have taken any action that you permit, assist or facilitate any person or entity to take related to this Agreement, Your Content or use of the Titan Service. You are responsible for your Authorized Users’ use of Your Content and the Titan Service. You will ensure that all Authorized Users comply with your obligations under this Agreement. If you become aware of any violation of your obligations under this Agreement caused by an Authorized User, you will immediately suspend access to Your Content and the Titan Service by such Authorized User. We do not provide any support or services to any Authorized User unless we have a separate agreement obligating us to provide such support or services to an Authorized User.
4.5 Assessments. You acknowledge and agree that (i) you assessed your data protection needs, network environment, technical specifications, and fees and cost of the Titan Service, and you are solely responsible for your decision to use the Titan Service even if Titan has provided guidance to you in connection with the Titan Service selected by you; and (ii) you are solely responsible for ensuring that you maintain and operate your information technology infrastructure in a manner appropriate to your use of the Titan Service and its Documentation. Cancelations cancellations
4.6 Your Conduct. You represent and warrant that Your Content and you and your Authorized User’s, use
of the Titan Service, and the technology related thereto, shall not (i) interfere with the proper working of the Titan Services or impose an unreasonably large load on the Titan infrastructure; (ii) give rise to civil or criminal liability, e.g. defamatory, threatening, pornographic, indecent, abusive, libelous or otherwise objectionable actions; (iii) violate or infringe upon any third party right, including any intellectual property right or right of privacy, or that abuses, harasses or stalks any other person; or (iv) initiate a denial of service attack, software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs, cancelbots, or spyware.
4.8 Open Source/Third Party Software. The Titan Service may use or include open-source software components (“OSS”) or third-party software (“TPS”). To the extent so stipulated by the license that governs each OSS or TPS ("OSS/TPS License"), each such OSS and TPS is subject to its respective OSS/TPS License, not this Agreement, and is licensed to You directly by its respective licensor, not sublicensed by us. If, and to the extent, an OSS/TPS License requires that this Agreement effectively impose, or incorporate by reference, certain disclaimers, provisions, prohibitions or restrictions, then such disclaimers, provisions, prohibitions or restrictions shall be deemed to be imposed, or incorporated by reference into this Agreement, as required, and shall supersede any conflicting provision of this Agreement, solely with respect to the corresponding OSS and TPS which is governed by such OSS/TPS License.
4.9 Audit Rights. We may audit your compliance with the terms of this Agreement. Upon reasonable notice, we (or our agent) may conduct an audit during normal business hours (with the auditor’s costs being at our expense). If an audit reveals non-compliance with the agreements, then we reserve the right to cancel service with no refunds due and you will reimburse us for the auditor costs. Failure to cooperate within a reasonable timeframe, 3 business days, with the auditor will also result in account suspension without the right to a refund.
4.10 Connectivity. You are solely responsible for all telecommunication or Internet connections and associated fees required to access and use the Titan Services, as well as all hardware and software on your site. We are not responsible for (i) your access to the Internet; (ii) interception or interruptions of communications through the Internet; or (iii) changes or losses of data through the Internet.
5. Fees and Payment
5.1 Service Fees. Fees for the Titan Service (“Fees”) will be calculated and billed based on the Titan Service selected by you (i.e., monthly or term Reserved Capacity), or as set forth by the Titan Cloud Storage quotation provided to you (which takes precedence). If we suspect that your account is at risk of non-payment, as determined in our discretion, we may bill you more frequently. All amounts payable by you under this Agreement will be paid to us without any setoff or counterclaim. We may increase or add new fees and charges for any existing Titan Service by giving you at least thirty (30) days’ prior notice. We may elect to charge you interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) on all late payments. Your failure to maintain your current credit card information or other alternative payment method may result in an interruption of your use of the Titan Service. Except as otherwise specified herein or in a quotation, payment obligations are non-cancelable, and Fees paid are non-refundable.
5.2 Credit Card Payments. We utilize third party payment providers to process credit card payments on
Titan’s behalf (“Payment Provider”). Such Payment Provider’s policies govern the processing of your payment, and you must refer to those policies and not this Agreement to determine your rights and liabilities.
By providing your credit card information to the Payment Provider, you authorize Titan, through such Payment Provider, to immediately charge the Fees for the Titan Service during any applicable term for Titan Service.
5.3 Taxes. All fees payable by you are exclusive of any taxes and duties, including, without limitation, VAT, Service Tax, GST, excise taxes, sales and transactions taxes, and gross receipts tax (“Taxes”), which, with the exception of taxes on our net income, are your responsibility. We will charge and you will pay such applicable Taxes. We will not collect, and you will not pay, any Taxes for which you furnish us a properly completed exemption certificate or a direct payment permit certificate for which we may claim an available exemption. You shall indemnify, defend and hold Titan harmless for any liability or expense we may incur in connection with the failure to pay, or collection of, any Taxes.
5.4 No Deduction. All payments made by you to us under this Agreement will be made free and clear of any deduction or withholding. If any such deduction or withholding (including but not limited to cross-border withholding taxes) is required on any payment, you will pay such additional amounts as are necessary so that the net amount received by us is equal to the amount then due and payable under this Agreement.
5.5 Ongoing Fees. You acknowledge and agree that your credit card or alternative payment method will be automatically charged usage Fees during such period as you have an active Customer Account, and you use the Titan Service unless you cancel your Customer Account. You may cancel your Customer Account by e-mailing cancellations@titancloudstorage.com.
5.6 Reseller Purchases. The above notwithstanding, in the event you acquire Titan Services via a reseller, then all payment-related terms will be set forth in the applicable reseller agreement between such reseller and you.
5.7 Egress. Egress is charged at $0.000 per GB until it reaches three (3) times the maximum storage amount used in the billing period. Above that, egress will be billed at $0.015 per GB, rounded down to the nearest GB.
6. Proprietary Rights; Confidentiality
6.1 Reservation of Rights. This is not a work made-for-hire agreement (as that term is defined in Section 101 of Title 17 of the United States Code). You acknowledge and agree that the software, code, hardware, trademarks, trade secrets, proprietary methods and systems used to provide the Titan Service (the “Titan Technology”) and the content made available or displayed by us through the Titan Service, including all text, graphics, images and the look and feel of such Titan Service (collectively, the “Titan Content”) are owned by or licensed to Titan, including all intellectual property rights therein. Nothing in this Agreement or any of the Documentation shall be considered an assignment or other transfer of ownership in and to the Titan Technology or Titan Content to you, either expressly, or by implication, estoppel, or otherwise. Other than the authorizations or licenses as may be conferred or granted by us to you in this Agreement or any of the Documentation, Titan reserves all right, title and interest in and to the Titan Technology and Titan Content. No right or license is granted by us to you or your Authorized Users to use any Titan trademark, trade name, service mark, product name or other source designator.
Subject to the terms of this Agreement, you are hereby granted a limited, revocable, non-exclusive, non-sublicensable, non-transferrable license to do the following: (a) access and use the Titan Service solely in accordance with this Agreement; and (b) copy and use the Titan Content solely in connection with your permitted use of the Titan Service. Except as provided in this Section 6.1, you obtain no rights under this Agreement from us, our Affiliates or our licensors to the Titan Service, including any related intellectual property rights.
6.2 Ongoing Development. Titan may develop and provide ongoing innovation to the Titan Service, including new features, functionality, and efficiencies. In the event Titan adds new features or functionality (collectively, “New Features”) to the Titan Service, Titan may offer the New Features to you at no additional charge or, if Titan generally charges customers for such functionality, Titan may condition your use of the New Features on the payment of additional Fees.
6.3 Feedback. Notwithstanding anything to the contrary in this Agreement, you hereby agree that all intellectual property rights in the Feedback, and all other ownership in any ideas, modifications, enhancements, improvements, or any other suggestion specifically relating to the Titan Service, are hereby assigned to Titan and shall be the sole and exclusive property of Titan. All Feedback shall be treated as Titan’s Confidential Information. Without limiting the generality of the foregoing, you agree that your provision of Feedback does not give you any intellectual property or any other right, title, or interest in or to any aspects of the Titan Service, even if such Feedback leads to the creation of a new product or service by Titan, or New Features. To the extent a license is required under any of your intellectual property rights to make use of the Feedback, you grant us an irrevocable, non-exclusive, perpetual, royalty-free license to use the Feedback in connection with our business, including the enhancement of the Titan Service. “Feedback” means any suggestions, enhancement requests, recommendations, corrections or other feedback provided by you, your affiliates, and/or Authorized Users relating to the features or operation of the Titan Service and Documentation.
6.4 Confidentiality. Either party may, from time to time, deliver to the other certain non-public information including formulas, flow charts, diagnostic routines, business information, forecasts, financial plans and data, balance sheet information, customer information, marketing plans, hardware, software and unannounced product information (“Confidential Information”). Confidential Information shall also include the Titan Content and Your Content, and any other information disclosed by a party to the other party, in whatever form, including visually and orally, and designated in writing as proprietary or confidential, or which – to a reasonable person familiar with the disclosing party’s business and the industry in which it operates – is of a proprietary or confidential nature. During the term of this Agreement and following three (3) years after its termination, each party will not disclose any such Confidential Information of the other party except as set forth herein. The receiving party shall hold in confidence, and shall not disclose (or permit or suffer its personnel to disclose) any Confidential Information to any person or entity except to a director, officer, employee, outside consultant, or advisor (collectively “Representatives”) who have a need to know such Confidential Information in the course of the performance of their duties for the receiving party and who are bound by a duty of confidentiality no less protective of the disclosing party’s Confidential Information than this Agreement. The receiving party and its Representatives shall use such Confidential Information only for the purpose for which it was disclosed and shall not use or exploit such Confidential Information for the benefit of another without the prior written consent of the disclosing party. Each party accepts responsibility for the actions of its Representatives and shall protect the other party’s Confidential Information in the same manner as it protects its own valuable confidential information, but in no event, shall less than reasonable care be used. The parties expressly agree that the terms of this Agreement are Confidential Information, and you further agree that it shall not use the Titan Service for the purposes of conducting comparative analysis, evaluations or product benchmarks with respect to the services and will not publicly post any analysis or reviews of the services without Titan’s prior written approval. The receiving party shall promptly notify the disclosing Party upon becoming aware of a breach or threatened breach hereunder and shall cooperate with any reasonable request of the disclosing party in enforcing its rights.
Information will not be deemed Confidential Information hereunder if such information: (i) is known prior to receipt from the disclosing party, without any obligation of confidentiality; (ii) becomes known to the receiving party directly or indirectly from a source other than one having an obligation of confidentiality to the disclosing party; (iii) becomes publicly known or otherwise publicly available, except through a breach of this Agreement; or (iv) is independently developed by the receiving party without use of the disclosing party’s Confidential Information. The receiving party may disclose Confidential Information pursuant to the requirements of applicable law, legal process or government regulation, provided that, where legally permitted to do so, it gives the disclosing party reasonable prior written notice to permit the disclosing party to contest such disclosure, and such disclosure is otherwise limited to the required disclosure.
Notwithstanding any other provision of this Agreement, both parties acknowledge that any use of the disclosing party’s Confidential Information in a manner inconsistent with the provisions of this Agreement may cause the disclosing party irreparable and immediate damage for which remedies other than injunctive relief may be inadequate. Therefore, both parties agree that, in addition to any other remedy which the disclosing party may be entitled hereunder, at law or equity, the disclosing party shall be entitled to seek an injunction or injunctions (without the posting of any bond and without proof of actual damages) to restrain such use in addition to other appropriate remedies available under applicable law.
All documents and other tangible objects containing or representing Confidential Information that have been disclosed by either party to the other party, and all summaries, copies, descriptions, excerpts or extracts thereof that are in the possession of the receiving party, shall be and remain the property of the disclosing party and shall be promptly returned to the disclosing party, and the receiving party shall use reasonable efforts to promptly delete or destroy all summaries, copies, descriptions, excerpts, or extracts thereof in their possession, upon the disclosing party's written request. The receiving party shall have no obligation to delete or destroy copies that: (i) are contained in an archived computer system backup that was made in accordance with such party’s security, e-mail retention, and/or disaster recovery procedures; or (ii) are kept by it for record-keeping, archival, or governance purposes in compliance with such party’s document retention policies. Any such retained Confidential Information shall remain subject to the terms and conditions of this Agreement for so long as it is retained. Notwithstanding the return or destruction of the Confidential Information, the receiving party will continue to be bound by its confidentiality and other obligations hereunder in accordance with the terms of this Agreement. At the disclosing party’s option, the receiving party will provide written certification of its compliance with this Section.
7. Term; Termination; Suspension
7.1 Term. Subject to the provisions of Section 7.2, the term of your access to the Titan Service (a “Usage Period”) will continue for so long as you have an active and fully paid-up Customer Account (the “Term”).
7.2 Termination.
(a) Termination For Convenience. Subject to Section 5, either party may terminate this Agreement and your Customer Account for any reason by providing the other party at least thirty (30) days’ advance notice, provided, however, if you have elected the Reserved Capacity Titan Service, you remain responsible for 50% of all fees due for the balance of the then-current reserved capacity term, and you shall not be entitled to any refunds.
(b) Termination for Failure to Pay. In the event you fail to make any payment as set forth in this Agreement, we reserve the right to disable your Customer Account after twenty-four (24) hours’ notice to you. You are required to make payment of all outstanding amounts before your Customer Account is re-enabled. If you fail to respond to the first notice of payment failure, we will provide a second final notice that if outstanding amounts are not paid in full within twenty-four (24) hours our delivery of the second notice, in addition to any other remedies we have available, we reserve the right to delete your Customer Account and Your Content within seventy-two (72) hours from such final notice.
(c) Termination for Cause.
(i) By Either Party. Either party may terminate this Agreement and your Customer Account for cause if the other party is in material breach of this Agreement and/or your Customer Account and, if the material breach is capable of being cured, the material breach remains uncured for a period of thirty (30) days from receipt of notice by the other party.
(ii) By Titan. We may also terminate this Agreement and/or your Customer Account immediately upon notice to you (A) if our relationship with Affiliates and/or a third-party partner who provides software or other technology we use to provide the Titan Service expires, terminates or requires us to change the way we provide the software or other technology as part of the Titan Service, or (B) in order to comply with law.
7.3 Effect of Termination. Upon the Termination Date: (i) all your rights under this Agreement and your Customer Account immediately terminate; (ii) you remain responsible for all fees and charges you have incurred through the termination date (except for Reserved Capacity, which is addressed in Section 7.2(a) above) and are responsible for any fees and charges you incur up to termination; (iii) you will immediately return or, if instructed by us, destroy all Titan content in your possession; and (iv) those terms intended to survive termination shall continue to apply in accordance with their terms.
7.4 Immediate Termination or Suspension. We may elect to terminate or suspend (in our sole discretion) your or any Authorized User’s right to access or use any portion or all of the Titan Service immediately upon notice to you if we determine:
(a) your or an End User’s use of the Titan Service (i) poses a security risk to Titan, the Titan Service, any other Titan customer, or any third party, (ii) could adversely impact our systems, the Titan Service or the systems or content of any other Titan customer, (iii) could subject us, our Affiliates, or any third party to civil or criminal liability, or (iv) could be criminal, fraudulent or otherwise illegal.
(b) you are, or any Authorized User is, in material breach of this Agreement.
(c) you are in breach of your payment obligations under Section 5; or
(d) you have ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of your assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
7.5 Effect of Suspension. If we suspend your right to access or use any portion or all of the Titan Service,
(a) you remain responsible for all fees and charges you incur during the period of suspension; and (b) you will not be entitled to any service credits under the Service Level Agreements for any period of suspension.
8. Indemnification
8.1 In General By You. You will defend, indemnify, and hold harmless us, our Affiliates and licensors, and each of their respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) (“Losses”) arising out of or relating to any third-party claim concerning: (a) your or any Authorized Users’ use of the Titan Service (including any activities under your Customer Account and use by your Authorized Users); (b) violation of applicable law, rule or regulation by you, your Authorized Users or Your Content; or (c) any claim alleging that any of Your Content infringes or misappropriates any privacy or third party intellectual property rights. You will reimburse us for reasonable attorneys’ fees, as well as our employees’ and contractors’ time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described in (a) and (b) above at our then-current hourly rates.
8.2 Titan Indemnity Obligations.
(a) Subject to the limitations in this Section 8, Titan will defend you and your employees, officers, and directors against any third-party claim alleging that the Titan Service infringes or misappropriates a third party’s intellectual property rights and will pay the amount of any adverse final judgment or settlement, agreed to by Titan in writing. Titan will also defend, indemnify, and hold you and your employees, officers, and directors from and against and Losses arising out of Titan’s violation of any applicable law, rule or regulation.
(b) We will have no obligation or liability under this Section 8.2 with respect to any claim of infringement that is based upon or arises out of (a) the use or combination of the Titan Service with any hardware, software, products, data, or other materials not provided by Titan; (b) modification or alteration of the Titan Service by anyone other than Titan; (c) a breach by you of this Agreement, including use of the Titan Service in excess of the rights granted in this Agreement, or any breach by you of any applicable law; (d) any specifications or other intellectual property provided by you; or (e) Your failure to comply with our direction to cease any activity that in our reasonable judgment may result in such a claim.. The remedies provided in this Section 8.2 are the sole and exclusive remedies for any third-party claims of infringement or misappropriation of intellectual property rights by the Titan Services.
(c) For any claim covered by Section 8.2(a), Titan will, at its election, either: (i) procure the rights to use that portion of the Titan Service alleged to be infringing; (ii) replace the alleged infringing portion of the
Titan Service with a non-infringing alternative; (iii) modify the alleged infringing portion of the Titan Service to make it non-infringing; or (iv) terminate the allegedly infringing portion of the Titan Services and this Agreement.
8.3 Process. The obligations under this Section 8 will apply only if the indemnified party: (a) gives the other party prompt written notice of the claim; (b) permits the other party to control the defense and settlement of the claim; and (c) reasonably cooperates with the other party (at the other party’s expense) in the defense and settlement of the claim. In no event will a party agree to any settlement of any claim that involves any commitment, other than the payment of money, without the written consent of the other party.
9. Disclaimers
THE TITAN SERVICE IS PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, OR TO THE EXTENT OF ANY STATUTORY RIGHTS THAT CANNOT BE EXCLUDED, LIMITED OR WAIVED, WE AND OUR AFFILIATES AND LICENSORS (A) MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE REGARDING THE TITAN SERVICE OR THE THIRD-PARTY CONTENT, AND (B) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTIES (I) OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, (II) ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE, (III) THAT THE TITAN SERVICE OR ANY THIRD-PARTY CONTENT WILL BE UNINTERRUPTED, ERROR FREE, BUG FREE, OR FREE OF HARMFUL COMPONENTS, AND (IV) THAT ANY OF YOUR CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR ALTERED.
THE TITAN SERVICES MAY BE USED TO ACCESS AND TRANSFER INFORMATION OVER THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT WE AND OUR VENDORS AND LICENSORS DO NOT OPERATE OR CONTROL THE INTERNET AND THAT: (i) VIRUSES, WORMS, TROJAN HORSES, OR OTHER UNDESIRABLE DATA OR SOFTWARE; OR (ii) UNAUTHORIZED USERS (E.G., HACKERS) MAY ATTEMPT TO OBTAIN ACCESS TO AND DAMAGE CUSTOMER DATA, WEB-SITES, COMPUTERS, OR NETWORKS. WE WILL NOT BE RESPONSIBLE FOR THOSE ACTIVITIES.
10. Limitations of Liability
EXCEPT IN THE CASE OF TITAN’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD, TITAN AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUES, CUSTOMERS, OPPORTUNITIES, GOODWILL, USE, OR DATA), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION.
EXCEPT IN THE CASE OF TITAN’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD, TITAN AND ITS AFFILIATES’ AND LICENSORS’ AGGREGATE LIABILITY UNDER THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAY TITAN UNDER THIS AGREEMENT FOR THE TITAN SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE. IF TITAN SERVICE (OR ANY OTHER TITAN PRODUCT) IS PROVIDED TO YOU WITHOUT CHARGE, THEN TITAN WILL HAVE NO LIABILITY TO YOU WHATSOEVER, AND IN ANY EVENT NO MORE THAN $500. YOU EXPRESSLY RECOGNIZE AND ACKNOWLEDGE THAT THE DISCLAIMERS AND LIMITATIONS SET FORTH IN THIS SECTION ARE AN ESSENTIAL PART OF THE AGREEMENT AND AN ESSENTIAL FACTOR IN ESTABLISHING THE PRICE OF TITAN SERVICE.
THE FOREGOING DISCLAIMERS AND LIMITATIONS WILL APPLY TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW AND NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY PROVIDED IN THIS AGREEMENT.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY FAILURE TO MEET ANY APPLICABLE TECHNICAL STANDARDS OF PERFORMANCE OR SERVICE LEVELS SHALL BE AS SPECIFIED IN THE APPLICABLE SERVICE LEVEL AGREEMENT.
NO ACTION ARISING OUT OF THIS AGREEMENT MAY BE BROUGHT BY EITHER PARTY MORE THAN TWO (2) YEARS AFTER SUCH CAUSE OF ACTION ACCRUES.
11. Modifications to the Agreement
We may modify this Agreement (including any policies or any links referenced herein) at any time by posting a revised version on the Titan website or by otherwise notifying you in accordance with Section 12.10. Subject to the foregoing, the modified terms will become effective upon posting or, if we notify you by email, as stated in the email message. By continuing to use the Titan Service after the effective date of any modifications to this Agreement, you agree to be bound by the modified terms. It is your responsibility to check the Titan website regularly for modifications to this Agreement.
12. Miscellaneous
12.1 Assignment. You will not and do not have the right to assign or otherwise transfer this Agreement or
any of the rights and obligations under this Agreement, without Titan’s prior written consent. Any assignment or transfer, or attempt thereof, in violation of this Section 12.1 will be void. Notwithstanding the foregoing, either party may assign this Agreement to any person or entity that is an affiliate, or acquires by sale, merger or otherwise, all or substantially all or a portion of such party’s assets, stock or business. If another entity merges with or acquires Titan, or all, substantially all or a portion of our assets, stock or business you agree your encrypted stored data and information that Titan has collected from you, including personally identifiable information, may, and you consent to, the secure transfer of such information to such successor or assignee.
12.2 Affiliates, Subcontractors and Vendors. Some or all of the Titan Service, including support services, may be provided by Titan’s Affiliates, agents, subcontractors and information system vendors. The rights and obligations of Titan may be, in whole or in part, exercised or fulfilled by the foregoing entities.
12.3 Entire Agreement. This Agreement incorporates any policies or other information found at the published links by reference and is the entire agreement between you and us regarding the subject matter of this Agreement. This Agreement supersedes all prior or contemporaneous representations, understandings, agreements, or communications between you and us, whether written or verbal, regarding the subject matter of this Agreement. We will not be bound by, and specifically object to, any term, condition or other provision that is different from or in addition to the provisions of this Agreement (whether or not it would materially alter this Agreement) including for example, any term, condition or other provision (a) submitted by you in any order, receipt, acceptance, confirmation, correspondence or other document, (b) related to any online registration, response to any Request for Bid, Request for Proposal, Request for Information, or other questionnaire, or (c) related to any invoicing process that you submit or require us to complete. If the terms of this Agreement are inconsistent with the terms contained in document referenced or linked herein, the terms contained in such document will control.
12.4 Force Majeure. We and our Affiliates will not be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, epidemics, pandemics, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
12.5 Governing Law. The laws of the State of Texas, without reference to conflict of law rules, governs
this Agreement and any dispute of any sort that might arise between the parties. The United Nations Convention for the International Sale of Goods does not apply to this Agreement.
12.6 Trade Compliance. In connection with this Agreement, each party will comply with all applicable import, re-import, sanctions, anti-boycott, export, and re-export control laws and regulations. For clarity, you are solely responsible for compliance related to the manner in which you choose to use the Titan Service, including your transfer and processing of Your Content, the provision of Your Content to Authorized Users, and the Titan region in which any of the foregoing occur. You represent and warrant that you and your financial institutions, or any party that owns or controls you or your financial institutions, are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties, including but not limited to the lists maintained by the United Nations Security Council, the U.S. Government (e.g., the Specially Designated Nationals List and Foreign Sanctions Evaders List of the U.S. Department of Treasury, and the Entity List of the U.S. Department of Commerce), the European Union or its Member States, or other applicable government authority.
12.7 Independent Contractors; Non-Exclusive Rights. Both parties are independent contractors, and this Agreement will not be construed to create a partnership, joint venture, agency, or employment relationship. Neither party, nor any of their respective Affiliates is an agent of the other for any purpose or has the authority to bind the other. Both parties reserve the right (a) to develop or have developed for its products, services, concepts, systems, or techniques that are similar to or compete with the products, services, concepts, systems, or techniques developed or contemplated by the other party, and (b) to assist third party developers or systems integrators who may offer products or services which compete with the other party’s products or services.
12.8 Language. All communications and notices made or given pursuant to this Agreement must be in the English language. If we provide a translation of the English language version of this Agreement, the English language version of the Agreement will control if there is any conflict.
12.9 Notice.
(a) To You. We may provide any notice to you under this Agreement by: (i) posting a notice on the Titan website; or (ii) sending a message to the email address then associated with your account. You agree that all disclosures, notices and communications are considered received by you within twenty-four (24) hours of the time posted to Titan’s website, or within twenty-four (24) hours of the time emailed to you. It is your responsibility to keep your email address current. You will be deemed to have received any email sent to the email address then associated with your account when we send the email, whether or not you actually receive the email.
(b) To Us. To give us notice under this Agreement, you must contact Titan as follows: (i) by email transmission to support@titancloudstorage.com; or (ii) by personal delivery, overnight courier or registered or certified mail to either Titan Cloud Storage, Inc., the attention of General Counsel and CFO. Notices provided by personal delivery will be effective immediately. Notices provided by email transmission or overnight courier will be effective one (1) business day after they are sent. Notices provided registered or certified mail will be effective three (3) business days after they are sent.
12.10 No Third-Party Beneficiaries. This Agreement does not create any third-party beneficiary rights in any individual or entity that is not a party to this Agreement.
12.11 No Waivers. The failure by either party to enforce any provision of this Agreement will not constitute a present or future waiver of such provision nor limit a party’s right to enforce such provision at a later time. All waivers by a party must be in writing to be effective.
12.12 Severability. If any portion of this Agreement is held to be invalid or unenforceable, the remaining
portions of this Agreement will remain in full force and effect. Any invalid or unenforceable portions will be interpreted to effect and intent of the original portion. If such construction is not possible, the invalid or unenforceable portion will be severed from this Agreement, but the rest of the Agreement will remain in full force and effect.
12.13 Marketing. Each party may use the other party’s name, trade name, trademarks, icons, and logos (collectively, the “Brands”) to refer publicly to the other, orally and in writing, as a customer/vendor of the other solely in connection with the Titan Service and only during the Term. Any other use of a party’s Brands requires such party’s prior written consent.
13. Export Controls. Your use of the Titan Service is subject to compliance with United States and other applicable export control and trade sanctions laws, rules and regulations (collectively, “Export Control Laws”). You will not export, reexport, download or otherwise transmit the Titan Service, or technical data relating thereto, in violation of any applicable Export Control Laws. In particular, you acknowledge that the Services, or any part thereof, may not be exported, transmitted, or re-exported to, or otherwise used in: (a) any country subject to a U.S. embargo or comprehensive trade sanctions or that has been designated a state sponsor of terrorism by the U.S. Government (“Sanctioned Countries”); or (b) anyone identified on any U.S. Government restricted party lists (collectively, “Restricted Party Lists”). By purchasing the Service, you represent and warrant that you are not located in any Sanctioned Country or on any Restricted Party List. You acknowledge that the Service may not be available in all jurisdictions and that you are solely responsible for complying with applicable Export Control Laws related to the manner in which you choose to use the Service, including your transfer and processing of your Content and the region in which any of the foregoing occur.
14. Electronic Communications. By using Service, you acknowledge that we communicate with you electronically to the email address provided in your Customer Account. It is your responsibility to keep your email address current for notice purposes. For contractual purposes, you (a) consent to receive communications from in an electronic form and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that provides to you electronically satisfies any legal requirement that such communications would satisfy if it were to be in writing.
15. Contact Us. To contact regarding this Agreement (i) email at support@titancloudstorage.com, or (ii) write to Sales at Titan Cloud Storage, Inc, at the address set forth in ’s contact page on the website.
16. Additional Terms. WE SPECIFICALLY OBJECT TO ANY ADDITIONAL TERMS BEING ADDED THROUGH A PURCHASE ORDER OR SIMILAR DOCUMENT. IF A PURCHASE ORDER IS REQUIRED BY YOU, THE PARTIES AGREE THAT ANY ADDITIONAL TERMS CONTAINED THEREIN SHALL NOT BECOME PART OF THE AGREEMENT BETWEEN THE PARTIES AND SPECIFICALLY THAT THE TERMS OF THIS AGREEMENT SHALL SUPERSEDE AND REPLACE ANY AND ALL TERMS IN ANY PURCHASE ORDER.
